Frequently Asked Questions (FAQ) | Luxe4Everyday
Frequently Asked Questions (FAQ)
Welcome to Luxe4Everyday's FAQ section! Here, you'll find answers to some of the most common questions about our products, shipping, returns, and more. If you can't find what you're looking for, please feel free to contact our customer support team.
1. Orders and Payment
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and other secure payment options such as PayPal. All transactions are processed securely for your peace of mind.
Q: Can I change or cancel my order?
A: Orders can only be changed or canceled within a short period after they are placed. Please contact us as soon as possible at gunnsmith741@ttshirt.net if you need to make changes or cancel your order.
2. Shipping and Delivery
Q: What are your shipping options and delivery times?
A: We offer standard and expedited shipping options. Delivery times vary based on your location and the shipping method selected at checkout. Most orders are processed and shipped within 2-10 business days.
Q: Do you offer international shipping?
A: No, currently we only ship within USA
3. Returns and Exchanges
Q: What is your return policy?
A: We offer a 7-day return policy on most items, provided they are unused, unwashed, and in their original condition with all tags attached. Please refer to our Return and Refund Policy for more details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team at gunnsmith741@ttshirt.net with your order number and reason for the return. We will provide you with instructions on how to proceed.
4. Products and Sizing
Q: How do I find the right size for me?
A: Each product page includes a detailed size guide to help you choose the best fit. If you're unsure about your size, feel free to contact us for assistance.
Q: Are the colors of the products exactly as shown in the pictures?
A: We do our best to ensure that product colors are displayed as accurately as possible, but slight variations may occur due to different screen settings and lighting.
5. Promotions and Discounts
Q: How can I stay updated on your latest promotions and discounts?
A: Sign up for our newsletter to receive the latest updates on promotions, new arrivals, and exclusive offers. You can also follow us on our social media channels to stay in the loop.
Q: Can I use multiple discount codes on a single order?
A: No, we only allow one discount code per order. Be sure to choose the discount that gives you the best savings!
6. Customer Support
Q: How do I contact customer support?
A: You can reach our customer support team via email at gunnsmith741@ttshirt.net or by phone at 520-341-5411. We’re here to assist you with any questions or concerns you may have.
Q: What are your customer service hours?
A: Our customer service team is available Monday to Friday, 9 AM to 5 PM (Pheonix time). We aim to respond to all inquiries within 24-48 hours.
7. Luxe4Everyday Account
Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track orders, save your information, and receive updates on new products and promotions.
Q: How do I reset my account password?
A: If you've forgotten your password, click on the "Forgot Password" link on the login page, and follow the instructions to reset it.